It is the goal of every hotel owner to ensure his or her business is running successfully. To remain successful in an industry that is witnessing new players every so often and the expansion of existing businesses, it is very important to consider ways to ensure the success of your business. You cannot afford to continue doing business as usual. You need to be on the lookout for the growing trends in the tourism and hotel industry because tourists are becoming more sophisticated and informed. It is important to be aware of their needs. The following are some of the tips to ensure a successful business in the hospitality industry, including:· Interact with the guests & employeesYou need to reconsider the idea of being a manager, who stays locked up in his /her office, keeping him or herself preoccupied with a lot of paperwork. It is important to set aside time to step out of your office to say hello to the visitors and to find out how the employees are getting along with their job. It is important to let your visitors know exactly who you are. Encourage them to get in touch with you in case they have any concerns or questions. The employees and guests will be comfortable around you as long as they know you care and are willing to help.· Encourage employee contributionIt is important to have an open door policy that allows employees to come to your office any time and day. Furthermore, transform your regular meetings into a platform where employees get an opportunity to recommend better ways of doing business. This will help them participate actively in bringing and retaining more guests. It is also important to keep the personnel well informed about various actions to be taken by the organization. For instance, if you are considering hiring new employees it is advisable to inform everyone. This will make the employees to feel part of the company. As a result, they will do everything to ensure they are part of the team.· Hire the right skillsIt is important to hire employees who possess the right qualifications and experience. Furthermore, it is advisable to retain and reward the right attitude. The right employees will make you feel comfortable delegating greater responsibilities to them. To get the best out of every employee, make sure to create an ideal working environment that is fun and enjoyable. However, if you receive several complaints about a particular employee, you may consider issuing them with a warning or firing them.